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Checkout & Billing

How can I change the payment source for a payment that’s been processed?
How do I add funds to my Namecheap account using BTCPay
How do I add a VAT number to my order receipt?
Auto-renew payment declines for cards issued by Indian banks
How do I renew my domain for free as a Ukrainian registrant

Billing FAQ

This section answers common billing questions, covers billing policies and provides instructions for common billing procedures for Namecheap domain related services.

What is a CXS License?
How long do I need to wait for a refund?
Why was my expired credit card charged?
Why was my card declined?
How can I update my payment card details?

Hosting Billing

This section answers common billing questions, covers billing policies and provides instructions for common billing procedures for Namecheap hosting accounts.
How can I order a WHMCS license?
cPanel Tier pricing for VPS/Dedicated servers
Is there any downtime when I change between Shared Hosting plans and/or Reseller Hosting plans?
Hosting packages life cycle
Webuzo Tier pricing for VPS/Dedicated servers

SSL Certificates Billing

When can an SSL certificate be renewed?
Can I cancel the promotional PositiveSSL certificate added to my account?
How to cancel an SSL certificate? Will there be a refund?

Private Email

How to pay for a Private Email subscription if I'm not its owner?
Do you offer discounts for Private Email bulk purchases?
What happens if I do not pay for Private Email in time?
How do I renew my Namecheap Private Email subscription?
How to purchase additional mailboxes for Namecheap Private Email

Domains Billing

How to pay for a domain name if I'm not the registrant?
How can I renew my domain?
How can I renew my expired domain?
Do you email notices about pending domain expirations?
I tried to register/renew a domain name, but the order failed. What should I do?

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