When a domain is transferred, the nameservers associated with the domain will stay the same (e.g., ns1.OldRegistrar.com and ns2.OldRegistrar.com). However, since the domain is no longer with the old registrar, the old registrar’s nameservers will stop responding to queries for your domain. This will cause downtime until you switch your domain to our DNS.
Learn how to reduce downtime during transfers in this article.
Important: If you are using third-party nameservers such as your hosting company, the domain transfer will not cause any downtime issues, because DNS server settings will not change during the transfer.
Before submitting a transfer request with us please obtain Auth/EPP code (if applicable) from Domain.com, make sure that the domain is unlocked and contact information associated with the domain is valid and up-to-date.
1. How to unlock your domain with Domain.com:
- Log in to your Domain.com Control Panel.
- Go to Domain Central.
- Select the domain you want to transfer.
- Click Security.
- Click Unlock Domain.
2. If Whois privacy protection service for the domain is enabled, you will also need to disable it.
How to disable privacy protection service with Domain.com:
- Log in to your Domain.com Control Panel.
- Go to Domain Central.
- Select the domain you want to transfer.
- Click Security.
- Click Disable Domain Privacy.
3. How to obtain Auth Code (or "EPP Code") from Domain.com:
- Log in to your Domain.com Control Panel.
- Go to Domain Central.
- Select the domain you want to transfer.
- Click Transfer.
- Click Send Auth-Info Code. The email containing the code will be sent to the email address displayed on screen.
Once the domain name is unlocked and you have received your Auth Code, you may initiate the transfer to Namecheap. Please refer to this article for more information on how to transfer a domain to us.
That's it!
