Having your website up and running is crucial for the majority of people transferring their hosting accounts to us. That is why we would like to offer a few hints on how to avoid the downtime caused by the DNS propagation after the nameservers change, or at least make it shorter and less harmful to your business.

From the beginning till the end of transfer process your account with the current provider should be active, and your website up and running. Once your hosting account content is fully copied to our servers, it is time to change the nameservers to our hosting ones. Since your account with OLD host is still active, a part of requests will still go to the old server, while another part will see the website from our server already. This does not cancel DNS propagation, but makes it “invisible” though. In approximately 24 hours DNS propagation ends, and all of your visitors will be directed to your hosting account at Namecheap. At this point, the transfer process can be considered as completed in full.

Therefore, the best time to cancel your account with the old provider is 48-72 hours after the nameservers change.

You can find detailed guides for different types of hosting accounts transfer below.

cPanel-to-cPanel account migration

• Shared hosting account 
• Reseller account
• VPS and Dedicated server

• HostGator 
• GoDaddy (non-cPanel account)

How to submit a transfer request

Note: If you're new to Namecheap and need help choosing the right hosting plan before migrating your website(s) to us, our team of experts is available 24/7 via email to assist you with finding the perfect plan and transferring your website(s). Contact our experts to get started.

For this, please email us at hostingtransfers@namecheap.com and provide the following details:

Account Ownership Verification

• Account Username:
  Here, please specify your namecheap.com account username
• Support Pin:
  Please add a Support Pin to speed up your request validation.

Request details

• Your Current Hosting Account Credentials
  Please type in the details of the source hosting account below. If you do not know some details leave the fields blank:
• Control Panel URL:
• Domain/Hostname:
• IP Address:
• Username:
• Password:
• Do you have SSH Access with your currentprovider?:* Yes / No
• SSH Details
  Please indicate the SSH details of your current hosting account if you have them. Otherwise, leave these fields empty:
• IP:
• User:
• Password:
• Port:
• Namecheap Hosting Account Details (if any)*
  Please type in Namecheap hosting account details here. If you have EasyWP (Managed WordPress) account, leave the Username/Password fields blank:
• Package:
• Domain/hostname:
• Username:
• Password:
• Additional details regarding your request:
  Please provide us with any other important details regarding your request, such as specific websites to be migrated, or any preferred time and date for the migration, etc.

                      Need any help? Contact our HelpDesk