If your domain transfer has failed for this reason, it means the domain is currently involved in the transfer process with another Registrar.
Please double-check the spelling and TLD of the domain name for which you are submitting the transfer.
If you have verified that the domain is spelled correctly and is not involved in another transfer, but still continue receiving this error message, please contact our Concierge team via
Live Chat or email us to
concierge@namecheap.com. We are always happy to assist you.
Refund information
All Namecheap transfers are risk-free. In case of transfer failure, a full refund will be issued to your Namecheap account balance. This information can be found in your Namecheap account Dashboard.
Once all modifications are made and the domain name is prepared for the transfer, you may resubmit the transfer at
Domain - Transfers page. If you have a credit card or PayPal as a default payment method, make sure you change it to 'Account Funds' in 'Edit Order Details > Change Payment Details' menu before clicking 'Pay Now'.
If you paid for the transfer with a credit card or PayPal and no longer wish to transfer your domain, our Support Team will gladly assist in refunding your payment to the initial source of payment.
