Starting in
April 2025 and continuing over the following months, multiple server maintenance events will take place due to the
migration from Timico to Datum datacenter. This migration affects all types of Shared Hosting servers:
Regular,
Premium,
Business, and
Reseller.
We strive to organize these migrations most smoothly and will do our best to inform you in advance about the maintenance by sending personalized emails to your contact email addresses, posting banners with information about the upcoming maintenance in your cPanel and Namecheap accounts, and posting status posts regarding every batch of servers that are experiencing this maintenance on the
status page.
This article aims to provide answers to the most common migration-related questions that may arise.
-
Are there any actions to be done from my side?
No, there is nothing to be done by you. Everything will be performed by our technicians and no post-maintenance actions are required.
However, we do recommend backing up any important data from your hosting account before the migration.
- How can I access my old backups after the migration if my account is being hosted on a Premium or Business server?
After the migration, backups created before it will no longer appear in the Autobackup section of cPanel.
For this reason, we strongly recommend creating and saving your own backups before the migration begins. You can use the following instructions to download the necessary backups in advance:
Also, you can contact our Hosting Support team in chats or emails to check for the backup presence.
NOTE: Please keep in mind that backups for a specific date are not guaranteed to be available. Server data is backed up every 3–7 days, depending on the account type and server specifications. These backups are primarily intended for server restoration purposes. It's important to regularly keep your own local copies of your website content and data.
- Is there any downtime expected during the migration?
The downtime is expected for each server under maintenance. All the hosting-related services will not be available: websites, cPanel account, cPanel mail, FTP connection, SSH connection, etc. The exact downtime will be mentioned closer to the date of the maintenance. We will do everything possible to minimize the service disruption.
- Why should the datacenter migration be performed?
It was decided to change the datacenter location in the UK from Timico to Datum as part of Namecheap's ongoing efforts to enhance the performance, security, and stability of the services.
- When will my server be migrated?
These maintenances will be performed during a few months (starting April 2025) in plenty of batches of servers. The following actions will be done in order to inform you about the maintenance:
- We are sending personalized emails to your contact email addresses with the expected date of the maintenance;
- You will see banners with information about the upcoming maintenance in your Namecheap and cPanel accounts;
- We will be posting status posts regarding every batch of servers that are experiencing this maintenance. The exact names of servers and the date and time of the maintenance will be mentioned in the status posts. Feel free to bookmark our status post page - https://www.namecheap.com/status-updates/category/hosting
- How can I check which email address is set as a contact one? And how can I change it?
The emails are sent to your Namecheap account contact email. In case you need to update it, please follow this article.
- How do I know the name of the server my account is being hosted on?
You can check the servername in your Namecheap account >> Hosting list >> locate the hosting in question >> click on Manage >> navigate to Server Hostname. Alternatively, you can see the servername in the cPanel account >> Server Information.
- Can the maintenance be re-scheduled per my request?
Unfortunately, we cannot re-schedule the maintenance per your request. It's a global maintenance that is performed for the whole server, thus, to our biggest regret, it's not possible to have a personalized maintenance timeframe for each customer.
That's it!