You can only transfer your domain if you meet certain requirements. If they’re not met, your domain transfer could fail. Let’s run through them.

Find the reason

• Domain is locked at current registrar, or 60 day wait period is active: Usually, you’ll need to remove Lock on your current registrar’s side or wait 60 days after the registration or previous transfer.
• Invalid Auth/EPP code: Request a new valid auth code at your current registrar and re-enter it.
• Domain cannot be transferred within the same registrar: To fix this, move a domain to another Namecheap account using the Change Ownership option.
• The current registrar has rejected your transfer: Some registrars have their own requirements for the domain, which can prevent you from transferring if they aren’t met. Contact the registrar to find details of those requirements.
• Domain is not currently registered: Double-check the spelling of the domain first, then register it. If you need to, learn how.
• The domain is currently undergoing transfer by another registrar: Please double-check the spelling and TLD of the domain name you’re transferring, and check if it’s being transferred somewhere else.

When a domain transfer is canceled, an email explaining why will be sent to the domain registrant’s email address:

You might also see a notification for the canceled transfer and the Resubmit Transfer button in your Namecheap account:

Submit a new transfer

Once the issue is resolved, and the domain is ready to transfer, you can submit a new transfer on the Domain - Transfers page.You can find additional instructions in this video guide.

Once there, change your payment method to Account Funds and hit Continue to return to the checkout page.

If you have any questions or concerns about your domain transfer, feel free to contact our Concierge team via Live Chat or send an email to concierge@namecheap.com.