This tutorial will help you to add or re-configure a Private Email account in Windows Mail (New Outlook)

NOTE: In this article, we use support@nctest.info as an example email address.

Follow these steps in order to add a new email account:

1. Open the Windows Mail application on your device:

NOTE: If you already have an account, you'll need to click the Add Account button pictured above.

2. If you don't have any mailboxes added yet, you will see Welcome to the new Outlook page -> here you need to enter your full Private Email email address:

3. Type in the password for your email address, and enable the option Show more:

4. If you choose IMAP account setup, enter the following server details:

• IMAP Incoming server: mail.privateemail.com (same for all accounts)
• Port: 993 (or 143 with STARTTLS)
• Secure connection type: SSL/TLS (or STARTTLS if 143 port is used)

Under this, you’ll see SMTP settings. These make it possible to send the email from Outlook.You’ll need to re-enter your email and password here.

• SMTP username: Full email address
• SMTP password: Password for this email account
• SMTP Outgoing server: mail.privateemail.com (same for all accounts)
• Port: 465 (or 587 with STARTTLS)
• Secure connection type: SSL/TLS (or STARTTLS if 587 port is used)

5. If you choose POP account setup, enter the following server details:

• POP Incoming server: mail.privateemail.com (same for all accounts)
• Port: 995 (or 110 with STARTTLS)
• Security connection type: SSL/TLS

As before, the SMTP settings will require you to re-enter your email and password.

• SMTP username: full email address
• SMTP password: password for this email account
• SMTP Outgoing server: mail.privateemail.com (same for all accounts)
• Port: 465 (or 587 with STARTTLS)
• Security connection type: SSL/TLS (or STARTTLS if 587 port is used)

6. Once all the details are filled, click Continue:

7. To sync your IMAP account, click Continue. This will sync all the emails and folders from the mailbox on the email server to the email client:

8. After that, the Outlook client opens a new window related to privacy settings. To proceed with the setup, click Next.

10. Finally, to complete the setup of the Private Email mailbox, the Outlook client will prompt you to decide whether it can collect user data for enhancement purposes. Choose your preferred option and click Accept.

NOTE: You may encounter the following error while setting up an email account set up in Outlook: "Something went wrong. Try again. You may need an app password.” In this case, please make sure the login details you use are correct. You can check your Private Email login details to the Private Email mailbox by logging into the Private Email webmail - https://privateemail.com/). If any issues arise, please do not hesitate to reset the password.

Also, you may face the following error during sending emails: “SmtpSubmissionPermanent5XXException: Smtp submission failed. Server 'mail.privateemail.com' Port '465'. --> Unexpected SMTP server response. Expected: 235, actual: 535, whole response: 535 5.7.8 Error: authentication failed: (reason unavailable)”. In this case, please make sure the password in SMTP settings matches the correct password for the Private Email mailbox.

In order to check or update the configuration of an existing email account, follow these steps:

1. Open the Mail application on your device.
2. Click on 3 dots next to your added mailbox and choose the option ‘Manage account’:



3. Select the mailbox in question and click Manage:



4. Use the slider to scroll to the bottom of the page and you will be able to select the Repair options:



5. On the next page, you will see incoming and outgoing server settings.

Make sure all of them are set properly. If any information is set incorrectly, update it for both Incoming mail and Outgoing mail configurations.

6. Once all details for the outgoing connection are updated, click Continue:

Should any questions arise, feel free to contact our Support Team for further assistance.

That's it!