When a package is in the pending activation period, it displays the status “In progress.” You can check this status in your Namecheap account next to the main domain of the hosting package.
Shared/Reseller Hosting orders are usually activated within a few minutes of the order being placed. But account activation can take up to 30 minutes in exceptional cases.
Even if you receive a welcome email instantly, we advise you to wait a couple of hours before you start working on it. For VPS plans with cPanel, additional time is needed for cPanel/WHM to configure its services on a virtual machine.
If you order a VPS with Basic/Complete management, it may take up to 4 hours for our technicians to configure your VPS manually.
In most cases, Dedicated Servers on CentOS are activated within 4 hours of the order being placed. If you have ordered a server with Complete management or a server with another OS, activation can take up to 24 hours. When the process is finished, you will be sent a welcome email with all of your server details.
The active period begins when the pending activation period is over, and you receive the Hosting Welcome email for the hosting package. You will see the status “Active” near the hosting package.
Invoice dates and renewal dates are during the active period:
Hosting accounts are invoiced 7 days prior to the billing date. An invoice notification email is sent at the time of invoice generation, showing the outstanding amount and the due date.
If you purchased a monthly hosting account on the 25th of the month, your hosting account will renew on the 25th of the following month, with the same policy applying to all other billing cycles. Alternatively, you can choose to renew manually before the automatic invoice is issued.
During the Invoice and Renewal periods, the hosting package will have the status “Alert” until the service is renewed. For packages that have one-month and three-month billing cycles, the Alert message will be enabled 15 days before the expiry date.
But for all other packages, like the annual or 2-years packages, the Alert message will be enabled 30 days before the expiry date.
Unpaid invoices may result in the suspension of web hosting services. Shared Hosting accounts, Business, and Reseller Hosting plans will be suspended 7 days after the invoice due date.
For VPS and Dedicated Hosting, the services become suspended 3 days after the billing date if payment is not made. We always send a notification email regarding unpaid invoices before suspending an account.
If the auto-renew option is disabled for your subscription-based Dedicated Server, it will be suspended on the billing date. If auto-renew is enabled, the server will be suspended 24 hours after the billing date.
If the outstanding balance is not paid within 30 days of the billing date for the shared package, or 7 days for VPS/Dedicated Hosting, your account will be terminated for non-payment. You can learn more about how to reactivate canceled hosting accounts.
For subscription-based Dedicated Hosting, the termination date will depend on the auto-renewal option. If this option is enabled, the hosting will be canceled 3 days after the billing date. If this option is not enabled, it will be canceled on the billing date.
