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Payment and ID verification is a crucial process that ensures your data is not used by third parties. Doing business with unfamiliar parties increases the risk for fraud, so in some cases, we need to request personal verifiable information from our customers. This helps in safeguarding our customers from malicious actors that can steal their data and use it for fraudulent purposes.
In the cases when you are required to pass verification, you will be asked to provide identification of your payment, identity, or residence. The full list of documents that may be requested is listed here: Why we can request the documents and what they will be.
At Namecheap, we establish trust with our customers with a fast and secure document scan. For verification, we use Veriff, which is highly secure, user-friendly, and easy to integrate. This uses photo verification to verify documents using a smartphone, tablet, or similar device.
This system is PCI DSS Service Provider Level 1 certified, which is the same level of protection used by major credit card brands like Visa and Mastercard. This certification consists of an in-depth annual third-party security compliance audit and continual security testing, as mandated by the PCI Certification Counsel.
Be assured that with Veriff, users can safely and easily submit sensitive documents while ensuring businesses securely manage and delete documents. From the moment you start using the platform, your visit is secured by SSL-level encryption, and any pictures used online are in compliance with SSL encryption standards. This is the same standard that eCommerce sites use for credit card purchases.
If your account is flagged by our verification system, you will receive an email containing a Veriff link from the Risk Management department.
Once you get a Veriff link from us, you will be asked to submit a photo of a document. To submit a photo via Veriff, please follow these steps:
1. Follow the secure link on any device with a camera.Need help? We're always here for you.