Your Namecheap account can be locked due to a variety of reasons. Sometimes, the recovery of your account may require specific actions or our assistance. Here are some examples of what to do if you find your account has been locked.

If you try to log in to your Namecheap account and enter incorrect login information on multiple occasions, the account will be locked and the following error message will appear:

Your account has been locked for 24 hours for three consecutive failed password or username entry attempts.

For more details, please check this article.

Each time you log in with a new device, we ask you to mark it as trusted by providing a code sent to the email address associated with your Namecheap account. Your account will be locked with the following error message:

If an incorrect code is entered 5 times in a row, the account will be locked for 15 minutes.

Once this time is over, you can request a new code again. It’s possible to resend an email with a verification code 5 times in an hour. Your account will be unlocked automatically once the countdown is over.

For more details, please check this article.

After the 3rd failed attempt to enter the confirmation code from SMS or OneTouch/TOTP device, your account will be locked with the following warning message:

PLEASE NOTE: your account will be unlocked automatically within 24 hours if any of the above-mentioned error messages is received. However, if the issue remains - please contact our Support Team.

If you receive this error message, in most cases a notification with the corresponding instructions is sent to the email address specified in your profile.

If you failed to locate the email in your mailbox, this issue can be resolved by our Risk Management department. For further assistance, please email them at security@namecheap.com.

PLEASE NOTE:  If your account is locked for the above reason, this may also imply that your services have been suspended.

The reasons for receiving this warning message can be the following:

• Locked due to suspected fraud

The online business industry has a high rate of fraud/identity theft cases. We strive to protect our customers' accounts, so we use strict verification practices.

If your payment is flagged by our verification system, your account can be temporarily locked and you will receive the corresponding notification (describing the further steps for you) to the email address specified in your profile.

• Locked due to an existing payment issue

If you receive a chargeback or there is a similar payment issue associated with your account, it may be locked until the issue is resolved.

• Locked due to suspicious activity detected/reported

If we believe that your account has been accessed by a third party, we will place a temporary lock on your account for its safety. For more information on what to do next, see What should I do if my account was compromised?

• Locked due to violation of Namecheap Terms of Service Agreement

We will not be able to provide you with any services in accordance with the Universal Terms of Service Agreement if any violation from your side is detected.

Your account along with services will be suspended permanently and you will receive the corresponding notification to the email address specified in your profile.