At Namecheap, the security of our customers' accounts is a high priority. Our verification standards and procedures are designed to protect you from being a victim of identity theft, account takeovers, and any fraudulent activity or financial losses that could happen should someone attempt to gain unauthorized access to your account.
We request that you verify your identity in several situations. These include where you may be part of a domain ownership dispute, where you have an account access issue and request our help in accessing your account, and/or various types of abuse claims that may be brought to our attention. We may request certain document(s) to verify your identity as the domain/account owner, legitimacy of your payment, or confirm your claim.
Under our
Universal Terms of Service Agreement, you agree to provide government-issued photo identification and/or government-issued business identification, plus whatever else we deem required and necessary, to verify your identity.
- Passport;
- Identity card;
- Permanent resident card;
- Health Insurance card with photo (Canada, USA, Australia);
- Driver's license;
- U.S. Military ID;
- A utility bill or a bank statement;
- Organization formation documents (e.g., a Certificate or Articles of Incorporation);
- Documents that confirm the Security Company's legitimacy;
- Trademark Notice;
- DMCA Takedown Notice;
- HMRC tax notification;
- A screenshot of the PayPal transaction details;
- Court orders;
- Birth Certificate;
- Death Certificate;
- Change of name certificate;
- Marriage license.
The list of the documents is not complete, and in some cases, we may request providing or filling out additional documents and request their notarization.
Platform we use for verifying your identity
Veriff
When we request government-issued identity documents, we will always request that you provide them through Veriff, a secure third-party platform created specifically to provide high standards of security and privacy of your information.
We will never request you to send your private information as an email attachment or through any other third-party tools, and we strongly discourage you from doing so to avoid security issues.
Veriff is a dedicated, secure client document management platform. We use this as our sole method of collecting and verifying sensitive information due to their stellar security standards, which include:
- Significant security standards specifically designed to protect sensitive information: Strong SSL encryption and data encryption throughout the entire process of collection, storage, access, and deletion; PCI compliance.
- Strict limitations on data access: only a limited group of Namecheap representatives have access to documents submitted, and Veriff cannot access such information.
- Limited Data Retention: once an identity is validated, the submission is no longer available; all submissions are subject to a regular deletion schedule.
The list of the documents supported by Veriff for every country/region/state can be found below.
Passport, ID Card, Driver's License and Residence Permit:
- Angola
- Armenia
- Australia
- Austria
- Azerbaijan
- Belarus
- Belgium
- Benin
- Brazil
- Brunei Darussalam
- Bulgaria
- Cambodia
- Cameroon
- Canada
- Colombia
- Congo (Republic of)
- Costa Rica
- Croatia
- Cyprus
- Czech Republic
- Côte d'Ivoire (Ivory Coast)
- Denmark
- El Salvador
- Estonia
- Finland
- France
- Gabon
- Gambia
- Georgia
- Germany
- Ghana
- Greece
- Haiti
- Honduras
- Hungary
- Indonesia
- Iraq
- Italy
- Jordan
- Kazakhstan
- Kenya
- Kosovo
- Kyrgyzstan
- Latvia
- Lebanon
- Liechtenstein
- Lithuania
- Luxembourg
- Malawi
- Malaysia
- Mauritius
- Mexico
- Moldova
- Monaco
- Mongolia
- Montenegro
- Morocco
- Mozambique
- Netherlands (Aruba, Caribbean Netherlands (BES), Curaçao, Sint Maarten)
- Nicaragua
- North Macedonia
- Norway
- Oman
- Panama
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Qatar
- Romania
- Rwanda
- San Marino
- Saudi Arabia
- Serbia
- Singapore
- Slovakia
- Slovenia
- South Korea
- Spain
- Sweden
- Switzerland
- Tajikistan
- Tanzania
- Thailand
- Togo
- Turkey
- Ukraine
- United Kingdom (Gibraltar)
- United States of America
- Uzbekistan
- Vanuatu
- Vietnam
Passport, ID Card and Driver's License only:
- Afghanistan
- Albania
- Algeria
- Antigua and Barbuda
- Argentina
- Bahrain
- Bangladesh
- Barbados
- Belize
- Bhutan
- Bolivia
- Bosnia and Herzegovina
- Botswana
- Burkina Faso
- Cape Verde
- Central African Republic
- Chad
- China (Macao)
- Congo (Democratic Republic)
- Djibouti
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- Fiji
- France (French Guiana, French Polynesia, Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Wallis and Futuna)
- Grenada
- Guatemala
- Guinea
- Guinea-Bissau
- Guyana
- India
- Jamaica
- Kiribati
- Kuwait
- Lesotho
- Liberia
- Maldives
- Mali
- New Zealand
- Nigeria
- Pakistan
- Palestine (State of)
- Papua New Guinea
- Saint Kitts and Nevis
- Saint Lucia
- Saint Vincent and the Grenadines
- Senegal, Sierra Leone
- Somalia, South Africa
- Sri Lanka
- Suriname
- Tonga
- Trinidad and Tobago
- Tunisia
- Uganda
- United Arab Emirates
- United Kingdom (Bermuda, Montserrat)
- Uruguay
- Venezuela
- Yemen
- Zambia
- Zimbabwe
Passport, ID Card and Residence Permit only:
- China
- Comoros
- Equatorial Guinea
- Ethiopia
Passport, Driver's License and Residence Permit only:
Passport and ID Card only:
- Chile
- Eswatini (Swaziland)
- Mauritania
- Sao Tome and Principe
- Seychelles
- South Sudan
- Sudan
- Timor-Leste
Passport and Driver's License only:
- Burundi
- Denmark (Faroe Islands, Greenland)
- Israel
- Laos
- Madagascar
- Myanmar
- Nauru
- Niger
- Palau
- Turkmenistan
- United Kingdom (British Virgin Islands, Cayman Islands, Guernsey, Isle of Man, Jersey, Saint Helena, Turks and Caicos Islands)
Passport and Residence Permit only:
ID Card and Driver's License only:
- Australia (Australian Capital Territory, New South Wales, Norfolk Island, Northern Territory, Queensland, South Australia, Tasmania, Victoria, Western Australia)
- Canada (Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon)
- Finland (Åland Islands)
- United States of America (Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, U.S. Virgin Islands, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming)
Passport only:
- Eritrea
- Holy See (Vatican City State)
- Libya
- Marshall Islands
- Micronesia (Federal States of)
- Samoa
- Solomon Islands
- Tuvalu
- United Kingdom (Anguilla, Falkland Islands (Malvinas))
Driver's License only:
- Australia (Christmas Island, Cocos (Keeling) Islands)
- Mexico (Aguascalientes, Baja California, Baja California Sur, Campeche, Chiapas, Chihuahua, Coahuila, Colima, Durango, Guanajuato, Guerrero, Hidalgo, Jalisco, Mexico City (CDMX)/Federal District, Michoacán, Morelos, Nayarit, Nuevo León, Oaxaca, Puebla, Querétaro, Quintana Roo, San Luis Potosí, Sinaloa, Sonora, State of Mexico, Tabasco, Tamaulipas, Tlaxcala, Veracruz, Yucatán, Zacatecas)
- New Zealand (Cook Islands)
No documents supported: New Zealand (Tokelau)
Our
Privacy Policy explains how and for what purposes we collect, use, retain, disclose, and safeguard any personal data you provide to us.
