Here at Namecheap, security is our utmost priority. Taking this into account, we’ve decided to introduce an additional layer of protection for the customers who don't have Two-Factor Authentication enabled to protect their accounts from possible threats.

Here is a video version of this article:

Now, each time you log in on a new device, we’ll ask you to mark it as trusted by providing a code sent to the email address associated with your Namecheap account:

Here’s what the email looks like:

Once the code is received, copy and paste it into the Verification Code field and hit the Submit button:

You should be able to log into your Namecheap account after that. Our system will remember your details and won't ask to provide a code next time you use the same device and browser to access your account.

Please note that the verification code is valid for 30 minutes from the moment it’s generated. If you didn’t have a chance to submit it during this period, or, if no email landed in your inbox, feel free to request another one by clicking on the “Didn’t get the code” green line on the same page.

Once done, the following notification will pop up:

If an incorrect code is entered 5 times in a row, the account will be locked for 15 minutes:

Once the timer is over, you can request a new code again. It’s possible to resend an email with a verification code 5 times in an hour.

If you believe you’ve already marked the device as trusted but are still being asked to provide a code, try to figure out what has changed since the last time you’ve accessed your account. The following actions may trigger a new device verification process:

• Using another browser to log in.
• Finishing the previous session by signing out of your account.
• Using the password reset option.
• Logging on in another location.
• Making a browser data cleanup.
• Logging into the Namecheap VPN application.

To avoid the trusted device check, feel free to set up one of the 2FA options we offer. This action will disable any further checkups.

We’re rolling out the changes gradually and hope to cover all the Namecheap accounts in the nearest time.

Stay safe! Stay protected!