Dear Customers,
Our Sectigo CA upstream provider is currently experiencing issues with their system.
The issues affect new SSL activations and reissues, resulting in errors. Existing purchased, pending, or issued certificates are not affected.
Unfortunately, we do not have an ETA for the issue’s resolution.
We are communicating with Sectigo CA technical support and will keep you updated.
Feel free to contact our SSL support team via Live Chat or the Ticket system if you have any questions.
Please accept our sincere apologies for the inconvenience.
Kind regards,
Namecheap Support Team
update @ 1:04 AM EDT | 05:04 UTC
Dear customers,
Unfortunately, the issue is not yet resolved . There is no ETA for fix at the moment.
We keep in touch with Sectigo CA regarding the matter. We apologize for the appeared inconvenience and will keep you updated.
The next update will be provided in 2 hours or when the issue is fixed.
Kind regards,
Namecheap Support Team
update@ 1:32 AM EDT | 05:32 UTC
Dear customers,
Currently, we are not observing any issues in the certificate issuance process.
However, we are awaiting confirmation from the certificate authority. Further updates will be provided as soon as the issue is reported to be resolved.
Kind regards,
Namecheap Support Team
update @ 2:45 AM EDT | 06:45 UTC
Dear customers,
We are glad to tell you that Sectigo Certificate Authority confirmed that the issue is fixed.
Thank you for your patience!
Kind regards,
Namecheap Support Team