Dear Customers,
We regret to inform you that your orders with domain registrations may fail with the ‘Internal error’ message. However, the domain registrations are successful indeed. We need some time to add them to your account. Please note that your orders may be processed with delays. We appreciate your patience and understanding.
Unfortunately, we do not have an ETA for resolution.
In the meantime, you may contact our Support Team with your questions or concerns.
We sincerely apologize for the inconvenience. We will update the status post once we have any news for you.
Kind regards,
Namecheap Support Team
Update @ 1:55 PM EST | 18:55 UTC
We are glad to let you know that the issue should be resolved.
Our team will reprocess all affected orders within the next 24 hours.
Your patience is highly appreciated!
Update @ 4:55 AM EST | 09:55 UTC, November 14
Our team has reprocessed all affected orders.
Thank you for your patience!
Update @ 10:13 AM EST | 15:13 UTC, November 14
Dear Customers,
Unfortunately, the issue has re-occurred. We do not have an ETA for resolution, but in the meantime, you may contact our Support Team with your questions or concerns.
We sincerely apologize for the inconvenience. We will update the status post once we have any news for you.
Kind regards,
Namecheap Support Team
Update @ 12:31 PM EST | 17:31 UTC, November 14
We are glad to let you know that the issue is resolved for now.
Our team will reprocess all affected orders within the next 24 hours.
Your patience is highly appreciated!