Dear Customers,
We regret to inform you that our upstream provider Sectigo is currently experiencing issues with their signing servers. As a result, certificates may be issued and delivered with a delay.
Unfortunately, we do not have an ETA for the issue’s resolution. We are communicating with Sectigo CA technical support and will keep you updated.
We assure you that after the issue is resolved, all queued SSL certificates will be promptly issued and delivered to SSL admin email addresses.
We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 12:50 AM EDT | 04:50 UTC
Dear Customers,
Unfortunately, the issue is still being investigated by the Sectigo CA team.
Once we have some new information, we will let you know here.
Your patience is highly appreciated!
Kind regards,
Namecheap Support Team
Update @ 01:50 AM EDT | 05:50 UTC
Dear Customers,
To our regret, the matter is still being investigated. The issue is our top priority and we will share more updates here when we receive them.
Your patience is highly appreciated!
Kind regards,
Namecheap Support Team
Update @ 03:30 AM EDT | 07:30 UTC
Dear Customers,
Sectigo’s back-end team is still investigating the incident.
As soon as we have new information, we will share it with you here.
You can expect the next update in approximately 2-4 hours.
Thank you for your understanding!
Kind regards,
Namecheap Support Team
Update @ 07:00 AM EDT | 11:00 UTC
Dear Customers,
Sectigo has identified the issue; however, it is not yet fully resolved. Certificates may still be issued and delivered later than expected.
Unfortunately, we do not have an estimated time for resolution at this moment.
We will share any new information with you here as soon as it becomes available.
Thank you for your patience and understanding.
Kind regards,
Namecheap Support Team
Update @ 04:05 PM EDT | 20:05 UTC
Dear customers,
We are glad to let you know that the issue is considered resolved.
Thank you for your patience and understanding.
Kind regards,
Namecheap Support Team