Category Archives: General

[Completed] The Private Email Software Upgrade on December 21, 2024

General, Private Email 01:41:am America/New_York

Dear Customers, This is to inform you about a forthcoming Private Email software upgrade that will take place on December 21, 2024, at 3:00 AM EDT | 8:00 UTC. This upgrade is necessary in order to increase the service performance of our servers. Maintenance window: 2 hours Expected downtime: 2 hours Services impacted/expected downtime: the webmail, … Continue reading [Completed] The Private Email Software Upgrade on December 21, 2024 →

Namecheap Support Holiday Hours

General 05:00:am America/New_York

Dear Customers! Happy Holidays from Namecheap! Here’s our support schedule:24×7 support continues throughout the holidays.Dec 25: We’re fully available for chats and emails, ready to assist you.Dec 31, 4:45 pm EST to Jan 1, 9:00 am EST: Live support will be temporarily unavailable, but our team will be actively responding to emails, keeping our usual … Continue reading Namecheap Support Holiday Hours →

[Resolved] Issues with the Support Helpdesk – December 17, 2024

General 11:50:am America/New_York

Dear Customers, We regret to let you know that we are experiencing an issue with our support helpdesk. As a result, we are unable to assist you in chats. Our team is investigating the issue, and we are doing our best to come back online. Meanwhile, our Customer Support Team is providing support via Skype. … Continue reading [Resolved] Issues with the Support Helpdesk – December 17, 2024 →