This announcement is to inform you about the upcoming scheduled maintenance that is going to take place at Hosting Billing Platform on Feb/24/2025.
During the maintenance, new orders for shared, reseller, VPS and dedicated server package may fail.
Our Billing team will either reprocess the failed orders manually or refund them to the source of payment.
Also, the following features may be unavailable:
- hosting renewals
- plan changes
- addons provision
- cPanel main domain/username change
Timeframes:
04:00 AM – 10:00 AM EST | 09:00 – 15:00 UTC
We will keep you updated on the progress and will let you know once the maintenance is completed.
We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.
Should you have any questions, feel free to contact our Support team anytime.
Kind regards,
Namecheap Support Team
Update @ 04:00 AM EST | 09:00 UTC
Dear Customers,
The maintenance is now in progress. We will keep you updated about it here. Your patience is highly appreciated.
Update @ 10:10 AM EST | 15:10 UTC
Dear customers,
We are glad to let you know that the maintenance is finished.
All pending requests will be reprocessed within the next 24 hours.
Thank you for your understanding and patience.
Feel free to contact us if you have any questions.
Kind regards,
Namecheap Support Team
Update @ 3:45 PM EST | 20:45 UTC
Dear customers,
We are glad to let you know that all pending requests has been reprocessed.
Thank you for your understanding and patience.
Feel free to contact us if you have any questions.
Kind regards,
Namecheap Support Team