Dear Customers,
We regret to let you know that we are experiencing an issue with our support helpdesk. As a result, we are unable to assist you in chats.
Our team is investigating the issue, and we are doing our best to come back online.
Meanwhile, our Customer Support Team is providing support via Skype and the ticket system.
Please follow this link to submit a ticket with us: https://www.namecheap.com/support/knowledgebase/article.aspx/227/5/how-can-i-request-support-via-email/
Emergency Skype accounts can be found below:
Domain Support:
namecheap1
namecheap2
namecheap3
namecheap4
namecheap5
Hosting Support:
namecheap6
namecheap7
namecheap8
SSL Support:
namecheap9
Domain Transfers Support:
namecheap10
Hosting Transfers Support:
namecheap11
Managed WordPress Support:
NCsk15@outlook.com
Private Email Support:
live:.cid.19487adb22e4e066
Billing Support:
live:.cid.f4bb718e1b033727
We sincerely apologize for the inconvenience.
Stay tuned for updates in this post.
Kind regards,
Namecheap Support Team
Update @ 9:50 PM EDT, September 18 | 01:50 UTC, September 19
Dear Customers,
To our regret, the matter is still being investigated.
The issue is our top priority and we will share more updates here when we receive them.
Your patience is highly appreciated!
Kind regards,
Namecheap Support Team
Update @ 10:50 PM EDT, September 18 | 02:50 UTC, September 19
Dear Customers,
Our team is still investigating the issue and we are doing our best to get things up and running.
As soon as we have new information, we will share it with you here.
You can expect the next update in approximately 2-4 hours.
Thank you for your understanding!
Kind regards,
Namecheap Support Team
Update @ 12:50 AM EDT | 04:50 UTC, September 19
Dear Customers,
We are sorry to inform you that the issue is still present. Rest assured that we are doing our best to resolve it as soon as possible.
If you have any questions or require any assistance, please submit a ticket or contact us via Skype.
We will inform you in this post when we have news. Otherwise, the next update will be posted in 2-4 hours.
Thank you for your patience!
Kind regards,
Namecheap Support Team
Update @ 2:38 AM EDT | 6:38 UTC, September 19
Dear customers,
We are glad to let you know that the issue has been resolved.
Thank you for your understanding and patience!
Feel free to contact us in both chats and tickets if you have any questions.
Kind regards,
Namecheap SSL Support Team